If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. . That was during our terrible last night in Rome when we had to walk from our hotel to our dinner restaurant through some pretty sketchy areas of the city. It is very expensive, and I'm just hoping for a positive experience. But use a credit card, and you have the full force of federal law (the Fair Credit Billing Act) and your credit cards resolution department in your corner. - Keep a travel log of your adventures. Exploring the Pros, Cons, and Benefits of Utilizing Professional Vacation Planning Services. What EF products can a COVID-19 Future Travel Voucher be applied to? Interested students and parents are invited to attend informational meetings either in person or virtually where the group leader/teacher goes over the itinerary and any questions potential participants may have. Im Louise. They canceled my flight. Tickets can be purchased individually at the ticket booth for just $42 USD or for groups ahead of time for just $24 USD. Things like this happened over and over again throughout the trip. All transportation arrangements are made by EF Tours, including flights, buses, trains, etc. HOW CAN THIS BE LEGAL??? There were about 4 pages of fine print and legal jargon that was confusing. She had been paying for the trip in installments since 2018. The North American headquarter of Education First (EF) locates in Cambridge Massachusetts US. This place was truly one of the worst hotels Ive ever had the misfortune to stay at (and as a travel blogger, Ive stayed at a LOT of hotels). Two meals a day are included in the cost of a trip with EF Tours. The Global Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. Hence the lawsuit (in CA 2020, look it up). That is INSANE. That invoice for antivirus protection is a scam, How a company could easily get a false F rating from the BBB. They need to be outted with their unfair business practices. My son had a very poor experience with the Grecian Odyssey EF tours. Our tour consisted of 26 travelers from our high school: three teachers, seven adults and 16 students. Each meal came with water, but we were allowed to order additional drinks at our own expense if we choose to do so. Before our trip, our group leader did make sure to advise us about pickpocketing and theft at major tourist sites in Europe, and advised us to be prepared. Although she sent Expedia all of her receipts, the online travel agency refused to refund the unused leg or the new ticket she had to buy. I was told to call EF to see what my options are. How to get tickets. Tickets to the entire estate are free for those under 18 years old and cost under $30 USD for anyone else, and thats without a group discount. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. They are basically stealing our money and find this to be okay. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We were late to our tour of the Colosseum in Rome. Does anyone have experience with this type of thing? Thailand (/ t a l n d,-l n d / TY-land, -lnd), historically known as Siam (/ s a m, s a m /) and officially the Kingdom of Thailand, is a country in Southeast Asia, located at the centre of the Indochinese Peninsula, spanning 513,120 square kilometres (198,120 sq mi), with a population of almost 70 million. DO NOT SEND YOUR CHILD ON AN EF TRIP!! Pre-sale tickets for Ed Sheeran's tour go live on Wednesday, March 8 at 9am for anyone who has preordered the new album via the Ed Sheeran website. With the backing of a major credit card you can even dispute part or a percentage of the services provided.. If you pay by credit card, you should receive a refund to that credit card. Its been eight months. The purpose of this article is to provide a step-by-step guide on how to get a full refund from EF Tours. As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! We simply got information from our Tour Guide when and where to meet up with the group after dinner and selected a nearby local pub so we could have a traditional English dining experience. We would be spending time in three different countries, seeing some of the most beautiful and historic cities in Europe. Your Group Leader may choose from the following options: Work with EF to modify your group's current tour itinerary and dates, or find a new tour and apply all money paid to the new tour. We also found that we frequently needed to buy water to stay hydrated in the high temperatures of Italy during the summer, and at most of the locations we visited, water was marked up quite a bit. The Versailles excursion seemed overpriced as well. It is a trip run by a business who just happens to recruit participants through the school system. This article will provide a step-by-step guide on how to get a full refund from EF Tours. Trips like this EF Tour require students to be pretty mature when it comes to safety. She and her husband, Jerard, had to pay $437 for new tickets. I got in touch with Expedia, and it finally refunded her $437. Click Registration to join us and share your expertise with our readers.). This isnt to say that we didnt learn anything on our trip. For the most part, I felt quite safe during our trip. What can a COVID-19 Future Travel Voucher be used for? But use a credit card, and you have the full force of federal law ( the Fair Credit Billing Act) and your credit card's resolution department in your corner. Note that this is a salesperson who will try to sway you into "changing your destination, adjusting dates or setting up a new payment plan to make paying for your trip easier" according to their help center. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her child's tour. So, even the itinerary is a lie! . The deduction of $565 includes items such as the non-refundable deposit and other non-refundable fees. Our help is free. By using this website you agree to our Cookies Policy. Parents understand why CPS canceled the trips. Give the company at least a week to respond to your refund request and two credit card billing cycles to pay you. What options or Cancellation Terms apply to a traveler who has rebooked their tour with a rescheduled departure date between October 1, 2021 to September 30, 2022 using a COVID-19 Future Travel Voucher? Parents have paid thousands of dollars for student tours abroad -- and those refunds aren't coming. These Britrail England Flexi Passes are taking forever to refund. Dont let months pass by without letting the company know that your money is still missing. When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. The tour guide was a London college student who had traveled little, not having been to many of our tour destinations. For a quick overnight in Milan on our way to Florence, we stayed at and AS Hotel in Limbiate. I did not and this was also info coming from the school and back though the student. Our lead teacher did this as well. Explain the situation and ask them to dispute the charge. Did you purchase trip insurance? Unfortunately, our family was naive enough to believe that this was supposed to be an educational tour. A COVID-19 Future Travel Voucher cannot be divided into multiple accounts, unless the traveler applies the voucher to a future tour and the voucher amount is higher than the price of the new tour. Now I've fought this as much as I could. Meals on the tour ran the gamut from weird to stellar, but overall were not to bad. It's essential for customers to examine a seller's return policy before . However, EF Tours will override the plan and refuse your refund. Explain the situation and why you are requesting a full refund. I called EF and they directed me to the insurance company-which is an absolute rip off. While it wasnt quite as comfortable as some of the other places wed stayed, it was completely acceptable and had a spectacular view of the Gulf of Naples from the rooftop terrace. She usually did a count to make sure everyone was there when we were ready to leave, but she did leave people behind at least twice during our trip and have to go back and get them. How Does PTO Work for Salaried Employees? how to get a full refund from ef tours; how to get a full refund from ef tours. My mom is part of a tour departing for a 10 day trip to Europe. I could go on and on. Pricing of products and services. We paid an extra $85 USD above and beyond the base tour price to experience it. Make sure to include all relevant information, such as the date of the transaction, the amount of the refund requested, and any evidence you have of your dissatisfaction with EF Tours. as the premier companies. Sometimes they were just continental breakfasts with cold offerings, and sometimes we were given hot breakfasts with eggs, bacon, and such. Grabovsky and the proposed Class are represented by William McGrane and Matthew Sepuya of McGrane PC and Michael J. Hassen of RealLaw APC. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). He went as part of a group of senior high school students on a school sponsored trip. We've got you covered. Only a couple of people were given her contact information, which made communication confusing and difficult during our free time, especially when she got delayed during our free evening in Paris and our meeting time had to be pushed back significantly. What a waste of time and money. Kinda defeats the whole concept of insurance. I would just like some advice if there's any way to lessen the blow. The EF Go Ahead Tours app supports and connects our global community. Five families who are very angry with EF Educational Tours have. My first year to Europe with a group was through EF Tours. About Ultimate Break tours Meals, transportation, Tour Directors, pace, customization, and who you'll be traveling with. They both were on the higher end of what I expected based on the descriptions provided by EF Tours of what our hotels would be like. I sent the letter and will contact them again Monday to try and get answers. Be sure to document all communication with EF Tours so that you can refer back to it if necessary. Our guide was able to secure tickets (for an extra fee) for those who wanted them to a performance of Wicked during our free evening. Give the system a chance to work before filing a chargeback. When something goes wrong, you thing you are covered. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. For this trip it really came down to adjusting expectations once we were traveling. Now it wont refund my $3,606. On the second night we had a traditional Alsatian dish called Flammekueche, which was sort of like a pizza with a creamy sauce. But learning seemed to take a back seat to just being in another country in most circumstances. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Of course we were served a lot of pasta, but we also had braised beef in tomato sauce, gnocchi, and pizza. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. Tours are advertised by the group leader/teacher to students at their school and to their local community. So, no refund. lakewood board of education address; hyde park skatepark london; obituaries humphrey, nebraska Menu Toggle. Email insurance@riskstrategiestravel.com. how to get a full refund from ef tours I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children.
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