Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. ', Beware of this fake Disney+ phishing email. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. It's all a fan needs, all in one app. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. It's all a fan needs, all in one app. The refund will be issued to the Payment Method on file. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Axs Ticket Refund Insurance. 4 days ago. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Because almost every single time I go through them, its a battle to obtain my ticket. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Feb 17. You should base your purchase decision solely on the information provided. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. Online applications are received immediately and are our preferred method of submission. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. Individuals in possession of a recording device are subject to confiscation and/or ejection. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Ad . Please note that orders are processed only after a billing address and other billing information has been verified. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. If you are unable to find tickets or parking rights, please check back again. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Holder must possess a ticket to enter the property or venue listed on the ticket. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. The availability of tickets is subject to change. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. I realised I was too late for the standard entry tickets, as they had all sold out. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. We act on behalf of a seller (our Client) when selling Primary tickets. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). VIRTUAL (ONLINE) EVENTS. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. She also helped out with another refund I needed and was so quick. Find a will ticket on Gumtree, the #1 site for . We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Any ticket issued via the Service is a revocable license. What is AXS Premium? Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Took about 5-6 weeks and lots of following up but did get all my money back. Exceeding these limits may result in cancellation of orders without notice. I am supposed to submit a claim, with my email address - I can't get in. Yes - If customer is prevented from attending because of a government mandate, this is covered. This tracks your activity using third party cookies. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. Please visit our help page or contact customer support for assistance. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Please complete the section which is relevant to your application. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. It may take up to 30 days before we are able to review your claim. We will need these documents as part of the application process and cannot process a refund without them. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. If they pay you now, there's no insurance for them if the new owners are refused entry. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Request ID: 7a29b98f6d472a62. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. A per-order delivery fee may also be assessed, depending on the delivery method. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. I bought these from AXS . All fees and charges relating to your transaction will be disclosed to you during the purchase process. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. BUY THE PERFECT TICKETS Front row or on the aisle? We have made changes to our Privacy Policy. Click here. Official Tickets and Your Source for Live Entertainment | AXS.com By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Contact Us Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. a very friendly member of staff :) Date of experience: 16 February 2023. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . How do I get my AXS Premium tickets once I complete my purchase? Its for one of the Hyde Park British Summer Time concerts. Seller fees on the Service may vary. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. All applicable fees and charges will be disclosed prior to completion of your purchase. Such fees and charges may vary. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). You must supply the required Payment Method and/or other personal information in order to complete your purchase. We also give them access to 24/7, multilingual . follow our steps to get a refund from a ticket seller. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Problem is I cant attend the event anymore :( so I cant get a refund. You should receive a confirmation after concluding your transaction. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Click here. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Privacy Policy. 1999-2023 PayPal, Inc. All rights reserved. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Therefore, we ask for: A completed medical confirmation form. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. So I decided to treat myself and girlfriend to VIP tickets. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. The site owner may have set restrictions that prevent you from accessing the site. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. I went on live chat to sort out getting refunds for postponed tickets. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. PROMOTION RESTRICTIONS. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. The documented police or fire brigade report. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. Are AXS Premium tickets sold for every event? This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. If the event is rescheduled, we'll advise what options are available to you. You are urged to review all pages displayed during your completion of a purchase. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Well need evidence from the relevant transport authority. Privacy Policy. Terms and conditions of sites linked to by or from the Service may vary by site. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You are solely responsible for making a purchase, based on the information provided on our Service. ugh I am raaaaaging. In these cases, customer service will attempt to contact you, using the information we have on file. We hope that you have a great time at the show. (United Kingdom) We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. The original advice from the armed forces giving advice to travel at short notice for military service. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. These documents are require to process your application and you are unable to submit your application without these documents. Verification of information may be required prior to the acknowledgment or completion of any purchase. Reporting Fraud. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. We notice that your web browser is out-of-date. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. If I have XCover ticket insurance and miss an event, can I get a refund? We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. You have chosen AXS Mobile ID as your method of delivery for your tickets. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. x, Hello! Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Shipping information, if any, is provided at checkout. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. This content may be old or outdated. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Please be advised we will require a copy of the death certificate to be attached. Plans can . ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". We will notify you by email if this box office collection is required. (The reference number will be emailed to you immediately following submission of the online form). Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. All attendees must conduct themselves properly at an event. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity.
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